Even so, getting to know it is where it's at. I generally ask for someone's name when I first meet them, and so I ask the dragon how it would like to be addressed. Dragons like that.
Next, I respectfully offer it to tell its tale. Sometimes, a torrent comes out, sometimes they struggle to find words. Paradoxically, dragons may need reassurance and an invitation to take their time. I often feel quite affectionate and almost protective, helping a dragon to find the right words.
A dragon's truth doesn't tend to come out all at once. Once it has said its piece, I ask it what it longs for, what it wants. Lots of dragons stumble here. They'd been nursing their grievances for so long, asking for their best-case scenario can take them aback.